FAQ

Short answers for owners. If a fix is technical, the link goes to the Technical section.

I cannot sign in

Use https://YOUR-DOMAIN/sign-in. Try the emailed code if the password fails. If you see “no access”, you are not on the staff list. The owner invites you from admin → Staff. See Sign in to admin.

I do not see Schedule / Memberships / Payments

That tool is off. The menu only shows what is on. Ask your agent to turn the switch on. See Turn features on and off.

Can I change homepage copy in admin?

Not today. Ask your agent. See Edit pages and content.

How do I add a membership plan?

Owner, admin → Catalog → Add a plan. Pick a cadence, including every 28 days. See Memberships and plans.

How do I sell a 10-class pack?

Owner, admin → Catalog → Add a pack. See Session packs.

How do I let members cancel online?

Admin → Memberships. Owners see Let members cancel online. Save. Staff cannot change it.

A customer paid but admin still says unpaid

For live Stripe, wait for the webhook, then refresh. Confirm the event in Stripe → Webhooks shows 200. See Stripe setup. Do not mark it paid by hand unless they paid cash.

Pay links say online payment is not set up

Production has no Stripe keys. Staff can still record cash. Connect Stripe with test keys first.

Someone filled a form and got an error, not a thank-you

The site may have caught a spam trap. Ask them to email or call you. Autofill can tick a hidden field.

Texts are not going out

Until Twilio is approved, texts are simulated. Consent must be ticked. See Messages.

I merged a change and the site looks old

Hard-refresh. If it still looks old, check the Vercel production deploy for that commit. Ask your agent to confirm. See Hosting and deploys.

Do I need to run a database command when we merge?

No. On a live site repo, merging migration files to main backs up, rehearses, then applies them. See Backups and database changes.

How do I get an update from Xylo?

A version bump pull request. Your agent runs pnpm xylo sync, checks it, and you merge. See Updates.

Can I leave Xylo later?

Yes, by ejecting. It is one-way. You keep the code. You get no more updates. See Leave Xylo.