# Invoices

Invoices are what a customer owes. A studio can invoice for a private session. A plumber can invoice for a visit. Invoices do not need a “jobs” tool.

Ask your agent to turn `invoices` on. Online pay on an invoice also needs [payments](./payments.md).

## Start an invoice

Admin → **Invoices**. Use **New invoice**. Pick the customer and the lines. Save a draft, then **Send invoice**.

![Invoices page with the new-invoice form marked](./assets/admin-invoices.webp)

![New invoice form with New invoice marked](./assets/admin-invoices-new.webp)

Orange numbers:

1. The **New invoice** form. Pick the customer.
2. Press **New invoice** to start a draft.

You can send several at once with **Select all to send** and **Send N selected**.

## What the statuses mean

| Status | Meaning |
| --- | --- |
| Draft | Only staff see it |
| Awaiting payment | Sent. The customer has a link |
| Past due | Still awaiting payment, after the due date |
| Paid | Paid online or recorded by staff |
| Bad debt | You gave up collecting |
| Void | Canceled |

Payment terms default to 14 days unless your agent set a different `paymentTermsDays`.

## Send the customer their link

On the invoice, **Copy customer link** or send it by email or text. The public page is `/i/{token}`. **PDF** downloads a copy.

With payments on, they can pay on that page. Staff can **Record a payment** if they paid in person.

## Other actions

- **Send again**
- **Mark bad debt**
- **Reopen**
- **Void**
- **Delete draft**

## Reminders

Overdue reminders go through [messages](./messages.md). Ask your agent to set `invoice.due` and `invoice.overdue` follow-ups.

## Tips

Invoice pay can offer a tip if `invoices.tips` is on in config. Ask your agent. The default is off.